FAQ
Frequently Asked Questions (FAQ)
Have questions? We have answers. Check out our FAQ to learn more about our products, orders, shipping, and policies.
General Questions
1. What makes LuneStep shoes unique?
Our shoes combine orthopedic comfort, elegant design, and durability. They are designed to support your feet while fitting your lifestyle.
2. Are LuneStep shoes suitable for all foot types?
Yes! Our shoes are designed to accommodate different foot types, including sensitive feet, wide feet, or those needing extra support.
Orders and Shipping
3. How do I place an order on LuneStep?
Simply browse our online collection, select your size, and complete your purchase through our secure payment process.
4. What are the delivery times?
We ship orders within 24 to 48 hours. Delivery times range from 2 to 5 business days in USA.
5. Do you ship worldwide?
Yes, we ship worldwide. Shipping fees and delivery times depend on the destination.
Returns and Exchanges
6. What is your return policy?
We accept returns within 30 days of receiving your order. Items must be in perfect condition and in their original packaging.
7. How do I process a return or exchange?
Contact us at contact@lunestep.com to obtain a return authorization. Once approved, send us the items with the provided return form.
8. How long does it take to receive a refund?
Once the return is received and inspected, the refund is processed within 5 to 7 business days.
Comfort and Care
9. How do I care for my LuneStep shoes?
We recommend cleaning your shoes with a soft cloth and a leather-friendly product. Avoid exposing them to water or excessive heat.
10. Are LuneStep shoes suitable for everyday use?
Absolutely! Our shoes are designed for optimal comfort throughout the day, whether for work, leisure, or special occasions.
Payments and Security
11. What payment methods do you accept?
We accept credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.
12. Is my payment information secure?
Yes, we use SSL encryption protocols to ensure the security of your payment information.
Need Additional Help?
If you can't find the answer to your question, feel free to contact us:
- Email: contact@lunestep.com
- Address: LuneStep co, 68 Place du Marché Saint-Honoré, 75001 Paris, France